- SOLUTIONS
MANUFACTURER
NETWORKPERFORMANCEProactive network management to connect today’s consumers with automotive more efficiently.
SALESPERFORMANCEUncover what really impacts daily performance to grow market share.
AFTERSALESPERFORMANCEBring customers back to increase service retention and build long-term loyalty.
MARKETINGPERFORMANCEScientific precision to make every marketing dollar work harder.
- URBAN SCIENCE® INSIGHT LAB
- ABOUT US
- CAREERS
A more powerful
decision-making engine.
It’s not enough to identify network hot spots of underperformance. Those are symptoms. You can now uncover the operational problems that are driving your dealers’ underperformance. By examining inventory, traffic, sales experience, and value proposition, we provide a 360° view that identifies the weaknesses holding back your dealer’s sales conversions and market share growth.
Examine inventory, traffic, and your salespeople to identify weaknesses holding back your brand’s sales conversions and market share growth. This 360° view identifies the weaknesses holding back your brand’s sales conversions and market share growth.
Dig deeper to assess current inventory, understand and analyze traffic quantity and quality, analyze your value prop against all models, dive deeper into salesperson analysis to see how they are impacting performance, and add the ability to uncover insights into pre-owned performance and opportunity. The timely refresh of input on both new and pre-owned vehicles, allows you to make decisions more clearly than before.
The need for clarity.
To grow General Motors’ brand share, you need to know what’s driving the symptoms you’re seeing. Retail Per4mance reveals the causes of underperformance and empowers your dealers to make operational changes to capture their opportunity – all in near real-time.
INVENTORY
How does dealer inventory stack up against the competition?
Know how inventory levels, by model, compare to other dealerships performing at your desired level of sales performance.
TRAFFIC
Is there enough to meet sales goals?
Based on your dealership’s quantity and quality of traffic, understand the sales volume you should get, and if it’s enough to reach your target sales.
VALUE PROPOSITION
How does the dealership stack up to a composite benchmark?
Understand where the dealership may not be competitive on certain models, and how it compares on front-end and back-end dynamics.
SALESPEOPLE
How is the sales team performing?
Determine how many salespeople needed to hit targets and reveal the true performance of each salesperson, based on the mix of leads they receive.
CONTACT US
S4NAVIGATE and RETAILPER4MANCE
look through a different lens.
Our data is your advantage.
Through the powerful combination of our daily, industry-wide sales* data, dealership CRM data, and additional datasets of inventory and dealership financials from General Motors, we reveal a revolutionary look at the true causes of operational underperformance.
Source: Urban Science® DataHub™ | New Sales and Urban Science® DataHub™ | Certified Pre-Owned Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
Focus on what matters.
We have identified the four primary drivers that impact sales performance and, through our scientific lens, offer a revolutionary way to look at traditional dealership metrics – empowering new insights, providing a clearer view of the dealerships.
See true potential.
We measure performance differently. Our scientific approach considers the true opportunity a dealer has within their market based on what they have been selling and what they should be selling to capture their full potential.
Reveal Certified Pre-Owned market share.
Pre-Owned sales* targets and benchmarking capabilities don’t exist today — until now. For the first time ever, understand how many customers are buying competitive Certified Pre-Owned vehicles and arm your dealers with insights to improve their pre-owned Inventory, Traffic, Value Proposition, and Salesperson operations.
The secret to sales is no longer a secret.
When RetailPer4mance is paired with TrafficView, we can provide the clarity OEMs and Dealers need to reveal new insights, empowering focused and timely action planning.
SALES EFFECTIVENESS
2pps improvement by participating dealers vs. comparison group declined 3pps.
RETURN ON SALES
17% improvement by participating dealers vs. –18% decline for comparison group .
SHARE OF BUYERS
Participating dealers captured more than 11% of actual buyers.
DEFECTION RATE
Decreased by 21%.
Let us help you cut through the chaos
DEALER BUSINESS INTELLIGENCE™
and FINANCIALVIEW™
Healthy networks need healthy and competitive dealers.
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